Kim jesteśmy?

Medserv jest firmą założoną w 2005 roku w Irlandii, która szybko wyrosła na jedno z czołowych przedsiębiorstw specjalizujących się w rozliczaniu świadczeń medycznych w Europie.

Z naszych usług korzystają lekarze pierwszego kontaktu oraz specjaliści, kliniki i inne placówki medyczne. Obsługujemy wszystkie główne szpitale w Irlandii oraz Wielkiej Brytanii. Prowadzimy też ścisłą współpracę z największymi ubezpieczycielami.

Group of Medserv employees on sport event

Jak wygląda praca w naszej firmie?

Sercem każdej organizacji są wspaniali ludzie. Jeśli lubisz pracować w zespole, doceniasz super atmosferę w miejscu pracy, masz pomysły i pasję do wprowadzania zmian, przyjdź i zostań częścią naszego zespołu!

Medserv posiada biura w 4 lokalizacjach: Dublin, Athlone, Haywards Heath oraz we Wrocławiu – ale jesteśmy jednym zespołem – wierzymy w synergię naszych doświadczeń i umiejętności, pomagamy sobie w razie potrzeby niezależnie od lokalizacji.

Cenimy życzliwość i tolerancję – Medserv to miejsce, w którym każdy powinien czuć się komfortowo będąc sobą.

Co mówią nasi pracownicy?

I joined Medserv in 2016 and have been working in Accounts Receivable for the UK branch since then. It's a really fun and exciting place to work. I also like to make our clients lives easier by assisting with their account queries in a professional and timely manner

Artur

Accounts Receivable

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I joined Medserv in 2019 as a Junior Medical Billing Analyst. I was living in the UK for 4 years before deciding to move back to Poland. Then it happened! I found a great place to work called Medserv. A company with such friendly & helpful people around since day one.

Maciek

Senior Medical Billing Specialist

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I joined Medserv in 2019 as a Finance Specialist/ Accountant. I was living in Ireland for 11 years and graduated from college in Dublin. Then, I decided to move back to Poland and was looking for a place where I could utilise my skills and the knowledge I gained during my years in Ireland. Medserv turned out to be a perfect choice!

Anna

Senior Finance/HR Specialist

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I joined Medserv in 2019 as a Medical Billing Officer in the Medical Team. I then progressed to be a supervisor of the Surgical Team. I chose Medserv as I felt this company gives a lot of opportunities to people who wish to grow and develop their individual skills.

Paulina

Surgical Team Supervisor

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Zatrudniamy!

Graduate Opportunities

Miejsce pracy: Wroclaw Data rozpoczęcia: Immediate

Job overview

What does the Graduate Opportunities Program provide? * Clear career path, * Clearly defined assessment criteria and associated timeline, * Regular manager’s feedback on work progress, * Potential promotion to Senior Specialist position * Working in an international environment, both within the Poland team, as well as in other teams.

Your responsibilities

Skills and Competences

Advanced English proficiency (min. C1 level)
Availability to work full time
An interest in a career in billing services
Basic Excel skills
Ability to learn quickly
Good communication skills

Education & Experience

This role suits individuals that would like to pursuit their career in an office environment

Additional Information

This is a general requisition. Your exact role will be determined during the application process - you will be aligned to a role that best matches your interests and skills.

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General consideration

Miejsce pracy: Wroclaw Data rozpoczęcia: Immediate

Job overview

We are always on the look out for talent whether this is at graduate or experienced level. Please keep an eye on our current list of vacancies. If we do not have any vacancies advertised, you are welcome to submit your for general consideration.

Your responsibilities

Skills and Competences

Education & Experience

Additional Information

This is a general requisition. Your exact role will be determined during the application process - you will be aligned to a role that best matches your interests and skills.

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Medical Billing Specialist

Miejsce pracy: Wroclaw Data rozpoczęcia: Immediate

Job overview

We now require a Medical Billing Specialist to join our friendly, efficient teams. Our dynamic and progressive office offers an exciting opportunity for the right candidate. You will be responsible for processes including claims processing, follow up and billing, analysis, and query handling. This role is suited to someone who already has a good understanding of data and reporting, and wants to further develop their skills in the areas of data processing, analytics, and reconciliation.

Your responsibilities

The role consists of entering and generating claim forms and invoices based on procedure information provided by our clients
Generating reports for internal and external purposes.
Following up on billing to ensure timely payments
Other duties for this role involve dealing with hospital personnel, insurance companies and liaising with our clients via email or phone.

Skills and Competences

Excellent communication skills in both written and verbal English
Good working knowledge of Excel and Microsoft Office programmes
Ability to develop relationships with colleagues, management and external parties
Personable, reliable person with a 'can do' attitude
Results driven with excellent attention to detail
Creates awareness of the problem, solution and action taken
Available to work full-time, Monday to Friday

Education & Experience

Strong understanding of MS Excel coupled with a willingness to learn
Experience with handling large volumes of data and preparing reports
Minimum of 18 months administrative experience, ideally in a billing role

Additional Information

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Junior Billing Specialist

Miejsce pracy: Wroclaw Data rozpoczęcia: Immediate

Job overview

We now require a Junior Billing Specialist to join our friendly, efficient teams. Our dynamic and progressive office offers an exciting opportunity for the right candidate.

Your responsibilities

The role consists of entering and generating claim forms and invoices based on procedure information provided by our clients.
Generating reports for internal and external purposes.
Other duties for this role involve dealing with hospital personnel, insurance companies and liaising with our clients via email or phone

Skills and Competences

Excellent communication skills in both written and verbal English
Good working knowledge of Excel and Microsoft Office programmes
Ability to develop relationships with colleagues, management and external parties
Personable, reliable person with a 'can do' attitude
Results driven with excellent attention to detail
Creates awareness of the problem, solution and action taken
Available to work full-time, Monday to Friday

Education & Experience

Additional Information

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Credit Control Specialist

Miejsce pracy: Wroclaw Data rozpoczęcia: Immediate

Job overview

We are looking for a suitably experienced Credit Controller to join our team. If you thrive on delivering great customer service and have a passion for Credit Control this could be the ideal opportunity for you. Our Credit Control Team and processes are evolving so, if you are keen to deliver excellent results to tight timescales and can demonstrate experience in working to targets, we are waiting to hear from you.

Your responsibilities

Ensure that invoices issued to self-paying patients are paid in a timely manner
Chase overdue invoices by telephone, email & letter within agreed timescales
Maintain accurate records of all chasing activity and prepare reports on same when requested
Manage queries from both client and patient in a prompt, efficient manner ensuring all queries are dealt with to completion
Regularly make contact with patients to ensure all relevant debts are managed as necessary, discussing payment plans and encourage consistent communication with our team
Handle disputed bills and negotiate to collect payment within the agreed terms
Meet cash & debtor day targets set by management
Be willing to take on additional ad hoc duties as they arise

Skills and Competences

Excellent written and verbal communication skills
The ability to work under pressure and to meet deadlines
Candidates must have the ability to pick up new systems quickly
Competent knowledge of Microsoft office programmes – particularly excel

Education & Experience

Additional Information

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Call Centre Advisor

Miejsce pracy: Wroclaw Data rozpoczęcia: Immediate

Job overview

The Remote Practice Management (RPM) team provides secretarial support to a number of Private Hospital consultants across Ireland and UK. As part of the significant growth of the company, we are looking for new starters to assist in the handling of the high volume of calls to these clients phone lines. We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our clients by answering patients and hospitals calls to their clinics. This role is to triage the inbound call and decide what action needs to be taken, for example, to take payment or book an appointment, and provide an efficient and accurate response. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. To be a successful call centre representative, you should be customer-focused and detail-oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.

Your responsibilities

Deal with a high volume of incoming queries from clients, patients and, hospitals
Ensure daily SLAs are met and adhered to e.g AHT, Average calls per day, Offline time
Record all interactions on the company practice management system
Maintain a professional and courteous manner at all times
Adhere to GDPR requirements
Maintain a positive and professional relationship with all clients/patients and callers
Liaise with other teams/team members to ensure first-call resolution
Ad-hoc duties as they arise or requested by the manager/supervisor

Skills and Competences

Excellent command of both verbal and written English (C1)
Previous experience dealing with a high volume of calls is preferable
Have a patient and calm telephone manner
Ability to work in a fast-paced environment
Be motivated to reach targets and meet daily SLAs
Willing to learn and increase knowledge base
Ability to adapt to change and increased volumes

Education & Experience

Additional Information

Must be based in Wroc?aw area - you will be required to work in the office during onboarding period, hybrid working arrangements available after onboarding process

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